Thursday, March 3, 2016

Generation Y(elp)

While perusing the interwebs this evening, I came across an interesting blog post by (former) Yelp employee, Talia Jane. It was an open letter she wrote to the founder/CEO of Yelp, Jeremy Stoppelman. Prior to this, I had never heard of Stoppelman, but I am an avid user of Yelp.  Through the years, the app has helped me research numerous single dollar sign eateries and has served to decrease my annual incidences of food poisoning. Dear Doctor C, I might not have IBS after all. 

The letter by the 25 year old is well written and worth a read--especially if your other choice of internet prose while waiting for the hygienist is whether Katy Perry is actually a dude. I found the letter by Talia Jane to be an insightful read into the circumstances facing some millennials today. 

If you're looking for the TL;DR version. Here's what she writes:
  • Moved to San Francisco after getting her undergrad in English Literature
  • Hired to a minimum wage job at Yelp with the expectation that it would be a foot in the door leading to a better job
  • Has barely money each month to pay her rent
  • Starving from the lack of money for groceries
  • Suggests that Yelp adopt a living wage for their employees (read: her) and suggests ways of accomplishing this
Not surprisingly, the letter only received a single star by HR and Talia Jane was promptly fired from her job after publishing it on her blog. 

Hopefully, Talia Jane has learned not to bite the hand that feeds her (even if it is just pistachios and chips). Reading the letter, I couldn't help but think that her present situation was in direct relation to a series of poor decisions on her part. Studying English literature and then moving to the most expensive region in the country without a job and minimal marketable skills; renting an expensive apartment alone because it made her feel 'grown up.' 

Though it was probably meant to be a criticism of Yelp, the letter actually served to paint the author as a self-absorbed complainer, who lacks humility and exercises poor judgement. 

From the pieces I've read on her blog, Talia Jane is a talented and loquacious writer. I don't know the circumstances in her life which might have informed her decision making. And yet, though a stranger, Talia Jane and myself are not completely different.

Like Talia Jane, I am a young adult entering the third decade of life. Unlike my friends, I wasn't a particularly gifted student in grade school but I did have an aptitude for writing and an interest in current affairs; I attribute the latter to watching the nightly news with my Dad each night. My interest in current affairs--or more likely my complete inability to do algebra--led me to complete an undergrad in social sciences. And I do agree that an undergrad in social sciences (in my case, a major in Political Science) does not automatically lend to job opportunities. Yet, I have been employed for the last five years in a (somewhat) sought after civil servant job for the federal government.

Over the last decade, I've learned the value of a few key components to getting a proper job in spite of the job market for liberal arts degrees.

1. Goal setting:

Although I was generally a mediocre student studying the liberal arts, I did come upon the realization early in university that the natural employment for a person with my degree would be as a barista or a push buggy collector at the grocery store. Unfortunately, I neither liked coffee nor had enough arm strength to do either job well. So early in my sophomore year, I took hours thinking/procrastinating while writing term papers to ponder what I wanted to do once I completed my degree. I spent a lot of time thinking about what I would find fulfilling as a career in light of my interest and abilities.

To that end, I came to the realization that a career as a civil servant would be an interesting job that I could see doing for life. In my mind, becoming a federal civil servant became my career goal. The position was sought after and highly competitive--the job in mind had about a 5-10% acceptance rate--but I figured it was an attainable goal. Maybe.

2. Strategic Mindset

With the objective in mind, I faced the problem of making myself a competitive applicant. I realized that the position involved a lot of civic engagement, public speaking, problem solving, technical competence and a degree of physical fitness. To that end, I did a self assessment what I had as marketable skills at that time and realized that I needed to build up my competencies in almost all those areas. While in school, I had a few part time jobs in disparate fields but which all served to build up my skills sets in the above areas. Looking back, my paid jobs while in school and the summers included:
  • Selling carpet cleaning services, 
  • Being a tour guild on campus, 
  • Replenishing bank machines at night
  • School bus driver
  • Reserve soldier in the National Guard
Each of the jobs were completely unrelated, but I took each job with the intention that each role would equip me with skills--both technical and soft--which would make me a competent member of the public service. 

Furthermore, as civic engagement is a big piece of my job, I made sure I volunteered continuously in the community. Even while I spent a year abroad for school, I made sure I got involved with the community that was my temporary home. Although unpaid, my volunteer roles were all personally rewarding and allowed me meet interesting individuals I would not have typically encountered within my usual circle of friends/colleagues. 

Around the time of my graduation from my undergrad, I did confront the prospect that the goal I decided upon might not materialize--it was very competitive and the process to get into the civil service was very rigorous. In light of that, I made took steps to broaden my experiences and education to allow me the flexibility of an alternate job if the civil service did not pan out. Despite this, I remained focused on my goal to obtain full time position within the public service. 


3. Work Ethic: 

Hard work is an ingredient that goes without saying. And honestly, I've always been a mediocre example amongst my cohort, but I was fortunate enough to have a circle of friends and family--all smarter than me--who demonstrated the merits of hard work. After undergrad, I moved back home with a degree in hand but career prospects about as thin as the sheet presented at convocation. I no longer had term papers to write and lectures to fill my day; this was potentially a curse but it also served as an opportunity to further develop my competencies towards my near-decade long goal.

With contingency in mind, I enrolled in a distance learning graduate program (also in the social sciences) while continuing to execute my strategy to make myself a competitive applicant.  For nearly two years, my days consisted of this:

6:00 AM: Wake up
6:30 AM - 7:45 AM: School bus job, drive children to school
8:30-10:00 AM: Training at the gym (including commute time)
10:00 -10:45 AM: Reading the news or a book while eating
11:00 - 2:30 PM: Course work for school
2:30 PM - 4:00 PM School bus job, pick up kids from school
4:00 PM - 4:30 PM Short run around the block or sprints (since my cardio was really poor and I wanted to improve my run times)

As an aside, I was informally voted the coolest school bus driver by the 12 year olds on my bus. Thankfully, I can report that no children or small animals died as passengers aboard my school bus.

My evenings were spent doing additional research and writing for school, part time training with the military and prepping for the following day.

I recall waking up each day at 6AM to be a struggle, but that regimented schedule helped me to focus on all the areas that I needed to develop to becoming a competitive applicant. It also taught me the value of time management and working efficiently on multiple projects concurrently.

Thus, in the spring of 2010--7 years, 2 degrees, three continents and many memorable experiences after I had embarked towards my goal--I was accepted as a trainee into the public service. Preparing for work each day is exciting, the job is fulfilling and my work days are made even better working alongside a solid cadre of brilliant colleagues.

And when I look around the office at work, I see millennials around my age--some of whom hold degrees in English and the liberal arts--who set goals, came up with a strategy to attain that goal, and worked their butts off to make it a reality. I know many people from Generation Y who have achieved a great deal of success--not necessarily because of what they studied--but because of their strategic mindset and their incredible work ethic.

In conclusion, I appreciated the open letter written by Talia Jane because it highlights the predicament that some millennials face in the job market. Her letter also prompted me to think of the positive influences in my life which were pivotal in my journey to 30, for which I'm grateful. Talia Jane has an obvious talent for writing, and I think that given some self reflection and an adjustment of her attitude towards work-she will be eating at many 5-star-on-Yelp establishments in the future.

Or maybe she's moved onto Zomato now.

Monday, January 4, 2016

Review: McDonald's Create Your Taste


McDonald's Create Your Taste

I once heard that McDonald's gears their marketing towards kids with the hopeful intention that when the little people grow up, their memories of happy meals and hamburgers will translate into visits to the restaurants as adults. I guess this means that my parents probably bought one too many Happy Meals for me as a kid; when all things are equal, if I'm presented with a Subway or a McDonald's I (sub)consciously gravitate towards the McDs. Hey Subway, give me a call when you throw an Angus patty on that whole wheat footlong.

So it was no surprise when the other day, A and I found ourselves at one of the handful of trial restaurants in Canada for the Create Your Taste concept. Not only is McDonald's trying to reinvent itself with hot drink offerings and (fake) fireplaces, it's trying to reinvent the experience of getting a fast food burger. It's almost like they are trying to tap the untapped market for high school dates and young couples married for 4+ years. 

Ordering Kiosk
Upon entering the store, we were greeted by a few giant touch screen terminals. Think 30" iPad. If you didn't stop to look at it for a second, it's easy enough to pass the terminals thinking they are just fancy advertising. While there was a lineup at the till, there were no waits to use the terminals. Via the touchscreen, patrons can order anything from the menu and easily customize their orders. Want a Junior Chicken with extra Big Mac sauce and 4 patties? Sure. Just amend your order via the screen and bypass the look of the 16 year old at the till. Your GI tract might have more comment afterwards--but we're living in the 'now.' 

One option on the terminal was a Create Your Taste button. Once you're in the Create Your Taste submenu, you are given the choice to sequentially build your own hamburger. 

1) Select your bun: Choose from a (regular) poppyseed bun, Ciabatta bun, or a lettuce wrap (gluten free anyone?)
2) Select your cheese: Choose from five cheeses ranging from a cheddar slice to swiss to blue cheese
3) Sauce it up: Ranging from ketchup, mustard, to more fancy offering such as Garlic Aioli and Sriracha with many more in between. 
4) Toppings: A really cool selection that would rival the local Mr. Sub. There are the usual leaf lettuce and tomatoes and even carmelized onions, guacamole, jalapeños and long pickles. 
5) Additional protein? The final screen gives customers the chance to add additional angus beef patties, or bacon. 

Beyond the selections, customers are given the option to select whether they want "light" or "extra" for the sauces or toppings. 

The customizations do come at a cost though. The base price for a burger was $6.99 CAD which was slightly more than the traditional offerings. And depending on how you dress your burger, it could easily be more. The machine charges an extra 50 cents-1 dollar for some of the fancier cheeses ("fancy" and "McDonald's" is a new thing) or for the more exotic sauces. I did some research and a burger could conceivably cost more than $50 bucks! 

Longest McDonald's Receipt... ever. 
After confirming your customized burger and paying for your order at the terminal, customers pick up a flashing RFID beacon and head to their table. But wait, where's the burger? 

Answer: Table service (*Boom, mind blown*)

After about 10 minutes, a shy looking McDonald's employee came out with our burgers on (fake) wooden planks. I had ordered a side of fries, and they arrived in a quaint little fry basket. On his face, I could see that he never thought he'd be a restaurant server and was weighing his potential at the White Spot across the street. 

The burger looked great, and tasted even better. Definitely better than any burger I've eaten at McD's in the past and easily rivalled the offerings at sit down restaurants. I kinda wished they had put the burger into a bit of a sleeve or had a wider plate as the burger was of the messy variety. 

Create Your Taste is an unabashed effort by McDonald's to remain relevant as more customers are gravitating towards personalized eating options. The result is a burger that is less McD's and more Kelsey's or White Spot--with an experience somewhere in between. 

Pros: 
+Loads of options to customize your burger
+Great presentation 
+Table service

Cons: 
-More expensive than other offerings on the menu
-A longer wait for your food
-Table service in the ambiance of a McDonald's 

Tuesday, January 14, 2014

Behind the scenes...

It was A's birthday recently.

I knew this because in addition to remembering, I had previously set up about five successive reminders for the day on google calendar. This was particularly useful in triggering popup alerts during the following convenient times:

1) Morning office meeting while boss is presenting
2) While speaking in person to a client
3) While lying in bed just about to fall asleep

Apparently, I'm smart enough to make a reminder (x5) yet not quite superstar material since I set them to be "all day alerts" instead of ringing at an actual useful hour.

Still, I woke up in a cold sweat on the morning of A's birthday. Just before waking up, I remembered dreaming that I didn't manage to get anything for A except for a $100 kit of Lego--specifically a kit to make a naked Lego man. I don't know what that says about me, but I purposely avoided reading into it.

So I woke up, then had a wave of relief wash over me when I did remember that I did buy A an actual present: a 2.5KG T-Fal Actifry . That's right, I got her a luxury deep fryer (still better than naked Lego man, in my estimation).

I figured it might be neat for her to wake up to find the present. I knew that she would be surprised because I had hidden the present well behind the sofa. Nobody looks back there. Not myself, Not A, Not Mr. Dooz and definitely not the vacuum. Now, I all had to do was wrap it up and put it on the table for when she went downstairs for breakfast.

I rummaged around the house and thankfully found one large "L" shaped piece of Christmas wrapping paper.

As an aside, I've learned there is an inverse relationship between wrapping efficiency/quality and quantity of tape used. At 3:00 am in the morning, while looking in the garage in my boxers,  the quality of wrapping was quite poor which necessitated a copious amount of tape which needed to be used.

Exhibit A: Wrapping job at 3 am

In the end, I managed to cut various pieces of this Christmas wrapping paper to cover up most parts of this insanely large box. And the surprise was a success! Tim: 1 World: 0

To conclude, Happy Birthday to A! 
Happy birthday, happy days and here's knowing it was the first day in another amazing year ahead for you!

Thursday, January 2, 2014

The butterfly effect...

Surrey, British Columbia is a large municipality in Metro Vancouver. It’s home to about 400,000 people. It’s the burbs, the stix, les banlieues.

Last year, it was also home to a record setting twenty-five murders. This compared to the City of Vancouver proper which has about 150,000 more people but a comparatively miniscule rate of six murders in 2013.

The last murder of 2013 in Surrey was also the one which caused the most amount of outrage I can recall. Julie Paskall, a volunteer who had just finished time keeping a minor league hockey game at Newton arena, was brutally attacked and killed during a botched robbery.

A hockey mom murdered—for what? $40 bucks cash?

Just reading the news stories, it’s obvious that the murder of a completely innocent hockey mom has touched a raw nerve not just in Surrey but across Canada. Looking at the comments placed in response to the stories, it’s evident that these acts of violence have prompted some communal reflection. 

Obviously, there’s a lot of people who say that we need more police, or we need tougher sentences or judges. But tougher sentences won’t bring back dead people, and it’s debatable whether mandatory sentences actually help to deter the incidences of crime. And for those saying that more police is the solution; the murder at the hockey arena occurred 300 metres away from the Newton Community Police Station. People aren’t afraid of the cops until the cops are in front of them.

I think all these reactions are natural, but I don't think that one can really start with solutions until they can clearly identify the root of the problem. 

All this chatter made me think a bit on why these acts of violence take place in our society. In this particular case, the motivation to rob Julie Paskall was probably not to make the next mortgage payment or finance a startup—it’s safe to assume that the cash was used to score the perpetrator's next hit. As I understand, twenty dollars might buy one crack rock which is good for a high of about fifteen or twenty minutes.

It blows my mind to think that somebody is so controlled by a substance that they would literally kill somebody for twenty minutes of euphoria.

Regardless, it’s another illustration that drugs kill, both users and non-users alike; and the consequences of drug use are often times felt many degrees away from the drug users, dealers or bystanders killed. Family and friends of all parties, children conceived and growing up in squalor with absent parents, businesses and schools. This isn't even mentioning the amount of money that is spent by those who traffic/import the drugs, or the entire government apparatus developed to combat drugs. It’s hard to think of anything else that contributes to the erosion of our society in the same way as drugs. Not climate change, not a pandemic, not the shady business practices…

Others might say that decriminalization would prevent such violence from occurring in the first place. After all, people don’t kill over alcohol. That might be true if one doesn’t consider the numerous violent domestics or assaults exacerbated by alcohol consumption. Furthermore, legalization of alcohol has done nothing to stop the disease of alcoholism and the negative health effects of alcohol. Would the family of an alcoholic say that legalization of alcohol has been a good thing? 


At the end of the day, it’s a tragedy that a hockey mom was murdered in Surrey. But it’s a tragedy that repeats itself every single day when a person makes that first conscious choice to do illegal drugs and ultimately go down the road towards ceding control of their lives to the whims of a drug dependency.

Saturday, December 28, 2013

Introduction to MANliness...

I think there should be a course in high school to teach suburban boys (like myself) how to do typically MANLY things. Potential lesson topics could include:

  • Changing the oil of an F250
  • Barbecuing the perfect steaks
  • Changing a flat tire of a car
  • Changing a flat tire of a car while under fire
  • Growing facial hair
  • Hunting
  • Field stripping a gun
An advanced level course could include something like, how to fix a walking laundry machine. 

This could have come in particularly useful tonight. While almost busting a hernia laughing at reviews of the 2010 classic film, Titantic 2,  A yelled upstairs to advise me of the fact that "laundry machine is dancing!"

That's not how I remembered leaving it

My washer has this chronic issue of vibrating so much that it walks some distance. Using my graduate degree in the liberal arts, I previously diagnosed the problem to be an unlevelled machine. Apparently front loading machines have a tendency to shake violently if they are even 1 mm unlevelled. Naturally, I did not find the youtube video telling me this small fact until I had taken apart half the non-servicible parts of the machine. 

On this occasion, I figured that the levelling nut on one of the legs had loosened, leaving the machine unlevel again. So with A's assistance, I tightened up all the nuts and pushed the behemoth back into place. While quietly relieved that it was a simple fix, I finished up by reminding A that it was "no biggie," thereby reinforcing my man cred in front of an attractive woman. That's right babe, I can fix ANYTHING. 

But the truth is that I can't. And that's why I think somebody should teach the next generation of suburban boys some real skills in case they encounter something beyond a mis-levelled washing machine. 

Wednesday, December 25, 2013

Saturday, December 7, 2013

lasst uns auf den Weihnachtsmarkt gehen Vancouver!

So the first week of December is over, bringing us THAT much closer to Christmas. 

And still, I  have my Halloween pumpkin at the doorstep. To update, it is still Orange and recognizably a pumpkin--but it's probably losing a lot of it's resale value by the hour. Still no takers on Craigslist...

Despite the quickly rotting pumpkin outside my door, I am actually a pretty festive holiday person. From the reruns of the Home Alone and a Charlie Brown Christmas to the sounds of Mariah Carey's Christmas covers--it's a fun time of the year.

To prove that I'm actually in season, I brought A with me to visit the Vancouver Christmas Market today. Some highlights:


That's a big...bratwurst. I put a $1 coin on the side for comparison. I had to be creative in eating it though--but I made sure A deleted the pictures lest they end up on a fetish website someday. 

It was just like being in Köln or Düsseldorf, minus Volkswagens, umlauts, orderly queues... oh and actual Germans.

But wait! They did put in a German sign. I never got to that chapter in my Learn German booklet, but I bet it stands for something very typically German. Possibly translated as, "queue up properly," or "telling jokes allowed in this area only." 

We did choose one of the coldest days in Vancouver to hit up the market. The hot fruit punch and hot apple cider helped to warm us up. And as we headed back on the skytrain, despite our runny noses and chilly toes, we both agreed that it was a great time.